Zuora Architect

We are seeking an experienced Zuora Architect to design, implement, and optimize Zuora billing solutions while collaborating with cross-functional stakeholders to drive business success.

Responsibilities

• Work closely with the customer to gather requirements, design solutions, and estimate efforts
• Collaborate with Business Operations, Finance, and Business Analysts to gather and understand business requirements
• Design and enhance workflows to meet business needs
• Manage a small team and coordinate deliverables while communicating effectively with all stakeholders
• Deliver system development, testing, and deployment with minimum handholding
• Troubleshoot and resolve production issues and configurations related to Zuora integrations and data flows in a timely manner
• Implement performance improvements to ensure optimal system performance
• Support the DevOps team in automating Zuora deployments and ensure successful changes to production
• Develop and maintain technical documentation related to Zuora implementations, design specifications, test plans, and user guides
• Conduct code reviews and provide technical guidance to junior developers
• Provide support and training to end-users and stakeholders on Zuora functionalities and best practices
• Participate in regular meetings with stakeholders to discuss project progress, issues, and solutions

Requirements

• 10-15 years of experience in IT, with a track record in implementing, maintaining, and improving platforms in Billing
• Understanding of the Zuora platform, Zuora Admin, Zuora objects, and APIs
• Expertise in Zuora Invoice template creation and updating, including Payments, Bill runs, billing document posting, Invoice, CM & HTML templates
• Knowledge of Product Catalog, Charge Models, and Subscription lifecycle management, including create, update, renew, and cancel processes
• Experience with Zuora Order line-item feature, including creating Order line-items and Invoice order line items
• Skills in reconciliations and troubleshooting for month-end processes, along with mass create/update/delete operations at/for multiple objects
• Proficiency in developer tools and Postman tools
• Experience integrating with ecommerce, payment gateways, data analytics platforms, and tax systems, including Salesforce, Zuora APIs, and Payment Gateways
• Familiarity with Zuora Workflow to automate new workflows and enhance existing ones
• In-depth knowledge of Admin features and setups, including Roles, Permissions, and Billing templates
• Ability to support day-to-day queries and analysis from business, finance, dev, QA, and other stakeholders
• Understanding of Zuora product updates, industry trends, and best practices to ensure optimal system performance