Enterprise Professional Services Engineer

Description

About Atera

Atera is leading the future of IT with the world's first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician's companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth.

About the Role

You are the technical owner of our most strategic and enterprise accounts post-sale. Part solutions architect, part relationship lead - you design and implement the integrations, automations, and AI-driven workflows that make Atera the backbone of complex, global IT environments. You bridge business requirements and technical reality, and you own the outcome.

What You'll Do

• Lead end-to-end project lifecycles - from architecture workshops to deployment - ensuring a white-glove customer experience
• Design and implement complex integrations using REST APIs and webhooks with platforms such as ServiceNow, Salesforce, Okta, and Azure
• Build AI-driven automation workflows that reduce manual overhead and optimize IT operations at scale
• Serve as the primary technical point of contact for all parties, including C-level and VP-level stakeholders
• Produce clear architectural diagrams, technical guides, and API documentation
• Travel internationally up to 25% and domestically up to 15% for on-site engagements

Requirements

What You Bring

• 5+ years in Professional Services, Solutions Architecture, or Technical Implementation at a global B2B SaaS company
• Proven experience working with upper mid-market and enterprise customers - a must
• Significant hands-on AI experience - whether from an AI-native product company or advanced internal AI implementation - a must
• Deep expertise in REST API integration patterns and data mapping across enterprise systems
• High proficiency in PowerShell and Python for automation and system administration
• Native Hebrew and near-native English - both required; US and European market experience is the focus
• Strong project management skills with the ability to juggle multiple complex accounts simultaneously
• A natural in the room - confident, credible, and business-oriented with C-level stakeholders
• Valid passport and willingness to travel internationally

Why Join Atera

• Autonomy: We hire experts and empower them. You will have the freedom to design, iterate, and innovate.
• Cutting Edge: You will be implementing AI-powered IT at scale for the world's most forward-thinking companies.
• Global Impact: Join a team that is defining the "Autonomous IT" category.
• Growth: Competitive compensation, equity, and a clear path for professional evolution in a fast-growing unicorn.
• Growth: Clear path for professional evolution in a growing and high pace start up

So...what's so good about Atera?

At Atera, our offices are buzzing with the sounds of teamwork and bubbling with laughter and mutual empowerment. We're a team driven by shared purpose and passion, fostering a culture of collaboration, transparency, winning as a team, and excellence. We're passionate about pushing team members to take charge, give back to our community, and embrace a little competitive spirit. Atera's dynamic environment supports learning, internal mobility, and curiosity, so there's never a dull moment. Join us and let's make things interesting!