Billing Operations Specialist

Description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup transforming the industry - from enhancing guest experiences to driving business growth.

With a powerful suite of features and integrations with 150+ industry partners, including Airbnb, Vrbo, Booking.com, Expedia, and Google Travel, Guesty empowers property managers to deliver exceptional guest experiences while running efficient, data-driven operations.

Today, we're proud to have 800+ team members across 16 countries, all working together to shape the future of hospitality technology.

We are looking for a detail-oriented Billing Operations Specialist to join our Finance team. In this role, you will manage global billing operations by ensuring accurate invoicing, maintaining subscription data, and supporting revenue integrity. You will work closely with Finance, Sales, Customer Success, and Customer Experience to resolve billing issues, perform reconciliations, and improve billing processes that deliver a seamless customer experience.

Responsibilities

Billing Operations

• Manage the end-to-end billing and invoicing process for global customers.
• Validate invoices against customer contracts, subscriptions, and usage data.
• Ensure invoices are accurate, complete, and issued on time.

Subscription & Revenue Management

• Maintain and update customer subscription data in Zuora.
• Ensure subscription records align with commercial agreements.
• Identify and resolve discrepancies across billing systems, CRM, and contracts.

Reconciliation & Billing Accuracy

• Perform billing reconciliations across invoices, subscriptions, and customer accounts.
• Investigate billing variances and resolve issues with relevant stakeholders.
• Support month-end billing activities and revenue validation.

Cross-functional Collaboration

• Partner with Finance, Sales, Customer Success, and Customer Experience to resolve billing issues.
• Communicate billing updates, adjustments, and resolutions clearly and professionally.

Customer Billing Support

• Respond to customer inquiries related to invoices and billing.
• Provide accurate financial explanations while ensuring a positive customer experience.

Process Improvement & Controls

• Support billing controls to ensure all billable services are captured accurately.
• Identify opportunities to improve billing processes and operational efficiency.
• Contribute to strengthening order-to-cash processes and billing governance.

Requirements

Experience

• Bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related field.
• 1 - 3 years of experience in billing operations, finance operations, accounts receivable, or a related role.
• Experience processing invoices, resolving billing discrepancies, and supporting month-end billing activities.

Technical Skills

• Working knowledge of billing, invoicing, reconciliation, and accounts receivable processes.
• Experience using ERP or billing platforms such as Zuora, SAP, Oracle, NetSuite, Microsoft Dynamics, or similar systems.
• Proficiency in Microsoft Excel or Google Sheets, including Pivot Tables, VLOOKUP/XLOOKUP, and data validation.

Soft Skills

• Strong attention to detail and accuracy.
• Excellent organization and time management skills.
• Strong written and verbal English communication skills.
• Ability to collaborate effectively across global, cross-functional teams.
• Self-motivated with a proactive approach to problem-solving and process improvement.

Preferred Qualifications

• Experience in SaaS or subscription-based billing.
• Experience with Salesforce, Stripe, or similar CRM and billing platforms.
• Experience using Jira, Zendesk, ServiceNow, or similar ticketing systems.
• Experience supporting global finance operations.
• Knowledge of revenue validation, billing audits, and financial controls.

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Why You'll Love Working With Us

At Guesty , we believe great work happens when you feel supported, inspired, and genuinely enjoy what you do. That's why we've built a vibrant culture that balances meaningful work with a welcoming environment.

Step into our office and experience an energetic workspace designed for collaboration, connection, and growth - where you can bounce ideas off your team in person, celebrate big wins together, and build real relationships while making an impact.

Health & Peace of Mind

• HMO with Dental Coverage - Premium healthcare that includes a dependent from day one, because your loved ones matter to us too.
• Life Insurance - Comprehensive coverage dedicated to securing your future and providing you with peace of mind.
• Wellness Programs - Initiatives designed to support your physical, mental, and emotional well-being.

Grow, Learn, & Thrive

• Performance Bonuses & Incentives - We recognize and reward meaningful contributions and exceptional performance.
• Employee Referral Program - Refer talented people to join our team and earn rewards for successful hires.
• Professional Development - Continuous learning opportunities and career growth support to help you build your skills.

Time Off & Celebrations

• 24 Paid Leaves Annually - Plenty of time to rest, recharge, travel, and enjoy life outside of work.
• Milestone Celebrations - We celebrate important moments, from birthdays to work anniversaries.
• Team Events & Activities - Regular opportunities to connect, collaborate, and celebrate together.

Additional Perks

• Milestone Device Ownership Program - Celebrate your four-year milestone with us! As a token of our appreciation for your hard work and dedication, you'll receive permanent ownership of your assigned company laptop (subject to eligibility guidelines).
• Weekly Waffles, Ice Cream, & Games - Enjoy fun treats and activities during select team gatherings.
• Unlimited Premium Coffee - Stay energized with premium coffee available at our office locations.
• Modern Workspaces - Access thoughtfully designed workspaces that support collaboration and productivity whenever you're in the office.

Join us and discover how work can be both exciting and rewarding!

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.