Head of Execution - Customer Services (Electrification & Automation)

About the Role

We are looking for an experienced and inspiring leader to head the Execution function within Electrification & Automation - Customer Services. This strategic leadership role is responsible for delivering execution excellence, ensuring customer satisfaction, driving efficiency, and enabling sustainable profitable growth.

Key Responsibilities

• Lead the Execution organization for EA Customer Services.
• Ensure safe, timely, high-quality, and profitable delivery of all portfolios.
• Drive operational excellence through standardized execution processes, digitalization, and continuous improvement.
• Own execution KPIs including revenue realization, gross margin, productivity, EHS, customer satisfaction, and on-time delivery.
• Develop execution strategies to support aggressive business growth and scalability.
• Build and mentor high-performing teams while fostering a culture of accountability and collaboration.
• Partner closely with Sales, Portfolio, Operations, Procurement, Finance, and Factory teams to ensure seamless execution.
• Strengthen customer relationships through proactive governance and executive engagement.
• Lead risk and opportunity management across the execution portfolio.
• Champion digital tools, remote services, predictive maintenance, and lifecycle business models.
• Drive resource planning, capability development, and organizational effectiveness.

Qualifications & Experience

• Bachelor's degree in electrical engineering or a related engineering discipline; postgraduate qualifications are an advantage.
• Minimum 15-20+ years of relevant experience in project execution, service operations, or engineering management.
• Proven leadership experience managing large execution teams across multiple locations.
• Strong commercial acumen with demonstrated experience, project financials, and operational KPIs.
• Deep understanding of Electrification, Automation, Protection, Power Transmission & Distribution
• Strong stakeholder management, communication, and change leadership skills.

Key Competencies

• Strategic Leadership
• Customer Centricity
• Operational Excellence
• Commercial Acumen
• People Development
• Execution Discipline
• Digital Transformation
• Cross-functional Collaboration
• Problem Solving & Decision Making

What Success Looks Like

• Industry-leading customer satisfaction.
• Consistent achievement of revenue and profitability targets.
• Best-in-class project execution with strong EHS and quality performance.
• Highly engaged and capable execution organization.
• Increased adoption of digital and lifecycle service offerings.
• Sustainable growth through excellence.

Why Join Us?

This role offers the opportunity to shape the future of Customer Services within Electrification & Automation, leading a critical function that directly impacts customer success, business growth, and digital transformation. You will work with talented teams across India while influencing strategy and execution at a national level.