Senior DevOps Engineer

We are seeking a Senior DevOps Engineer to join our team supporting core enterprise platforms through analytical, diagnostic, and project-based services. This role focuses on platform reliability, advanced troubleshooting, and automation, serving as a key escalation point for complex infrastructure and cloud service issues.

The position requires participation in an on-call rotation, including weekday coverage (Mon-Fri 08:00-16:00 EST) and weekend rotations shared with a regional counterpart to handle escalations and complex deployment issues.

Responsibilities

• Serve as the escalation point for advanced incident management, performing deep-dive troubleshooting of infrastructure, containers, and cloud services to resolve complex or prolonged incidents
• Lead Root Cause Analysis for major or recurring issues, document findings, and implement permanent corrective actions to reduce recurrence
• Troubleshoot CI/CD pipeline failures, maintain infrastructure-as-code, and develop and optimize the CI/CD toolchain
• Plan and execute non-standard, high-risk, or architectural changes such as cluster migrations and major upgrades
• Analyze system performance, adjust resources, and tweak configurations for stability and cost optimization
• Create and update Standard Operating Procedures (SOPs) and Runbooks
• Conduct training sessions to share knowledge across the team
• Participate in on-call rotation, operating in stand-by mode to acknowledge issues within agreed timeframes and actively troubleshooting to resolution when incidents arise

Requirements

• 5+ years of relevant experience in a DevOps or Platform Engineering role
• Proficiency in Windows and Linux operating system administration
• Expertise in scripting with PowerShell and Bash
• Background in web hosting and load balancing using IIS and HAProxy
• Skills in configuration management and automation with Ansible
• Knowledge of Terraform and Helm for infrastructure-as-code
• Familiarity with RabbitMQ messaging and Active Directory
• Understanding of security TLS certificates management
• Competency in data platforms, including MS SQL, DWH, and PowerBI
• Capability to support IoT Edge environments
• Flexibility to participate in on-call rotation, including weekend coverage
• Proficiency in English at an Upper-Intermediate level (B2) or higher