End-User Support Engineer (Krakow, Office)

We are recruiting an End-User Support Engineer to ensure smooth day-to-day IT support for employees across the on-site.

You will apply network troubleshooting, Windows endpoint administration, Microsoft Intune support, and IT service operations practices. This role requires you to be at the Krakow office every day.

Apply now to join our team!

Responsibilities

• Provide technical support to end users onsite and remotely
• Install and configure computer hardware, operating systems, printers, and scanners
• Coordinate with service providers and network engineers for issue resolution
• Support and maintain meeting room technology and equipment
• Ensure service level agreements and ticket response times are met
• Install, update, and troubleshoot software applications
• Manage and resolve incident tickets efficiently
• Oversee server room operations and maintenance
• Organize and manage IT equipment cabling
• Follow all IT-related work instructions and procedures
• Maintain and update records of hardware inventory

Requirements

• Minimum of 2 years of experience in a similar technical support role
• Strong understanding of network fundamentals and hands-on troubleshooting techniques
• Demonstrated experience with Windows endpoint administration and management
• Working knowledge of IT service operations and best practices
• Experience with Microsoft Intune for device management and support
• Excellent communication skills and a proactive, solution-oriented approach
• Willingness to learn new technologies and adapt to changing environments
• Ability to perform effectively under pressure and tight timelines
• Readiness to follow instructions from direct supervisors and internal processes
• Proficiency in English and Polish at level C1+ or higher, both written and spoken.

Nice to have

• University degree or equivalent qualification in a related field
• Experience supporting MacOS and Linux operating systems
• Familiarity with remote access tools for troubleshooting and support