Service Logistics Planner (Contractor)

Description

What we are looking for

The Service Logistics Planner in Taiwan will support the local Service and Logistics team in daily operational activities related to material movements, spare parts logistics, inventory transactions, shipment coordination, and service support operations.

This role is highly operational and requires close coordination with local teams, service engineers, global planners, and 3PL warehouses to ensure smooth material flow and timely support for customer service activities.

The position is focused on execution, logistics coordination, ERP transactions, and operational support in a fast-paced global service environment.

Role Responsibilities

What you will be doing

Shipping & Transportation

• Coordinate inbound and outbound shipments for spare parts and service materials
• Support urgent service shipments to customers and field engineers
• Coordinate with freight forwarders, couriers, and logistics providers
• Track shipments and escalate delays or delivery issues
• Support shipping documentation and customs-related activities when required

Warehouse & Inventory Operations

• Support daily coordination with local 3PL warehouse operations
• Assist with receiving, picking, packing, transfers, and shipment execution
• Perform and monitor inventory transactions in ERP system
• Support inventory accuracy activities, cycle counts, and discrepancy investigations
• Monitor material movement between warehouses, customer sites, and service locations

Service Logistics Support

• Support local service team with material availability and logistics coordination
• Assist in handling service requests, part movements, and urgent operational escalations
• Coordinate reverse logistics activities including returns and defective material flow (RMA)
• Help prioritize shipments based on operational urgency and customer impact

ERP Transactions & Documentation

• Execute logistics and inventory transactions in Oracle ERP or related systems
• Maintain accurate shipment records, delivery documentation, and inventory updates
• Ensure transaction accuracy and compliance with internal logistics procedures
• Support data cleanup and operational follow-up activities during system stabilization

Reporting & Communication

• Provide shipment and operational status updates to local and global teams
• Support preparation of weekly logistics and inventory reports
• Communicate operational issues, delays, and exceptions proactively
• Work closely with planners, service coordinators, warehouse teams, and HQ stakeholders

Process & Operational Support

• Support ongoing operational improvements and logistics stabilization activities
• Assist with implementation and alignment of logistics procedures and work instructions
• Support compliance with company logistics and import/export requirements
• Help reduce operational delays and improve execution efficiency

Requirements

Qualifications

• Bachelor's degree or student in Logistics, Supply Chain, Industrial Engineering, Business Administration, or related field
• 1-2 years of experience in logistics, operations, warehouse coordination, or supply chain support - advantage
• Junior candidates with strong motivation and learning ability are welcome to apply
• Experience with ERP systems (Oracle) - advantage
• Good Excel and operational reporting skills
• English communication skills required (written and verbal)
• Strong sense of responsibility, ownership, and attention to detail
• Ability to work in fast-paced operational environment
• Team player with proactive and service-oriented mindset
• Willingness to grow and develop within a global supply chain and service logistics environment

Get to know us better

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.

With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world's most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.

Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, handling critical challenges by providing unique, differentiated solutions.

Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.

Join us if you are

A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.

If you need assistance due to a disability, you may contact us at talent@novami.com