Technical Success Manager

Description

About Port

Port is the Agentic SDLC Platform. The way engineering teams build software is constantly evolving, and every new wave - such as AI agents operating across the SDLC- makes engineering more powerful, but also more complex and chaotic.

Port turns that chaos into control: one platform to build, govern, and operate the software development lifecycle, enabling every team to move as fast as technology allows.

Following our $100M Series C funding round, we are entering an exciting stage of significant growth and global expansion. As a product-led company, we believe the recipe for success is a world-class product that speaks for itself.

Port is seeking an experienced Technical Success Manager with a strategic mindset and a proactive approach. In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Agentic Engineering Platform to achieve their strategic business objectives. This position demands a blend of advanced technical expertise and customer-facing skills to drive customers from onboarding through to adoption, ensuring their satisfaction and uncovering opportunities for account growth and value realization.

About Your Day-to- Day

• Serve as the primary point of contact and trusted advisor, deeply understanding customer technical needs, challenges, and business objectives.
• Develop and lead tailored success strategies, onboarding, and adoption programs to ensure alignment with customer business objectives.
• Oversee the technical health of customer accounts, implementing proactive strategies to mitigate risks and ensure optimal long-term success.
• Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
• Collaborate with Account Executives to identify and pursue expansion opportunities, contributing directly to account growth and retention.

At Port, you'll play a crucial role in our customers' success, contributing to a team that's passionate about technology, growth, and delivering value. If you're excited about combining technical depth with strategic account management to drive customer success, we'd love to have you on board.

Requirements

• 5+ years of experience in a technical, customer-facing role such as Technical CSM, Technical Customer Success Engineer, or Technical Account Manager within the tech or SaaS industry.
• Strong technical background in DevOps, platform engineering, and cloud-native environments (CI/CD, Kubernetes, IaC, cloud providers). Familiarity with internal developer portals/platforms and developer experience tooling is a strong plus.
• Comfort with Port's AI capabilities (AI agents, workflow automation) and the ability to guide customers through AI-assisted engineering workflows.
• Excellent problem-solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience.
• Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively.
• A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth.
• Ability to work in a hybrid capacity from our office.