Global Service Desk Representative

%3Cp style=%22margin-bottom:12.0pt;%22%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgba(0,0,0,0.9);font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3ERadware is a global leader of cyber security and application delivery solutions for physical, cloud, and software defined data centers.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgba(0,0,0,0.9);font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EAt Radware, we live and breathe cybersecurity. It is our passion. Each day, our international team works to earn the trust of more than 12,500 organizations around the globe. Keeping them safe is our mission. To that end, we go head-to-head with politically motivated hacktivists, dangerous nation-state threat actors and other notorious cyber attackers - these are not your average adversaries. Backed by nearly 30 years of experience, Radware is best known for its technical excellence and innovative network and application security solutions. That is why it is so important that we build our team with bold and bright talent.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;%22%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EWhat is the job:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:150%;mso-bidi-font-family:%26quot;Century Gothic%26quot;;mso-font-kerning:0pt;%22%3EThe GSD Team Member will be part of the Global Service Desk, handling and resolving support tickets and other IT-related issues and requests raised by Radware employees and outsourced personnel. The member will also perform ongoing IT support tasks and preserve a strong commitment to high-quality customer service and a%26nbsp;solid work ethic.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:150%;mso-bidi-font-family:%26quot;Century Gothic%26quot;;mso-font-kerning:0pt;%22%3EThe candidate will have sufficient knowledge to act as both a %3Cstrong%3ETier 1%3C/strong%3E and %3Cstrong%3ETier 2 support agent%3C/strong%3E, a role that requires an experienced technologist with a proven track record of hands-on experience in Networking, Systems, and Security. A %3Cstrong%3Ehigh level of technical orientation%3C/strong%3E is a must.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;font-family:Arial;line-height:normal;margin-bottom:8.25pt;text-align:justify;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:8.25pt;text-align:justify;%22%3E%3Cspan style=%22background-color:white;color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EWhat will you do?%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;font-family:Arial;line-height:normal;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EProvide technical support via email, phone, and in person (hands-on), while adhering to and maintaining SLAs set by IT Management.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;margin-right:5.4pt;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:150%;%22%3EPerform onboarding of new employees, as well as off-boarding of exiting employees.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;margin-right:5.4pt;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:150%;%22%3EMaintain and manage all IT assets in IL.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;margin-right:5.4pt;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:150%;mso-bidi-font-family:%27Century Gothic%27;mso-font-kerning:0pt;%22%3EWork with senior-level IT administrators to determine and resolve high-level problems.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E

%3Cp style=%22margin-bottom:12.0pt;%22%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3EWhat you need:%3C/strong%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%3Cstrong%3E%26nbsp;%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:150%;%22%3EMinimum of 3 years of hands-on experience supporting internal users in a large organization.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;margin-right:5.4pt;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;mso-pagination:none;tab-stops:list .5in;text-autospace:none;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:150%;%22%3EStrong communication skills and ability to communicate information about technology and IT services to Radware employees.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;margin-right:5.4pt;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;mso-pagination:none;tab-stops:list .5in;text-autospace:none;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:150%;%22%3EAdvanced troubleshooting skills of familiar and unfamiliar technologies alike.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;margin-right:5.4pt;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;mso-pagination:none;tab-stops:list .5in;text-autospace:none;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:150%;%22%3EExceptionally self-motivated and ability to set and manage priorities properly.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;margin-right:5.4pt;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;mso-pagination:none;tab-stops:list .5in;text-autospace:none;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:150%;%22%3EExperience working in a team environment.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22color:black;font-family:Arial;line-height:150%;margin-bottom:0in;margin-right:5.4pt;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:150%;margin:0in 5.4pt;mso-layout-grid-align:none;mso-pagination:none;text-autospace:none;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:150%;%22%3E%3Cstrong%3EAbility to support the following:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:150%;%22%3EHardware (PC/ LT installation and internal troubleshooting)%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;margin-right:5.4pt;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;mso-pagination:none;tab-stops:list .5in;text-autospace:none;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:150%;%22%3EMicrosoft Products %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-font-family:%26quot;Century Gothic%26quot;;mso-bidi-language:HE;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-fareast;mso-font-kerning:0pt;%22%3E(SCCM, Office 365, Office 2016, Office 2010, Outlook, Excel Word, SharePoint, One Drive, etc.).%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;margin-right:5.4pt;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;mso-pagination:none;tab-stops:list .5in;text-autospace:none;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:150%;%22%3EUser Identity management (Azure, Active Directory, MS Exchange, Exchange online).%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;margin-right:5.4pt;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;mso-pagination:none;tab-stops:list .5in;text-autospace:none;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:150%;mso-bidi-font-family:%26quot;Century Gothic%26quot;;mso-font-kerning:0pt;%22%3ENOC (Network Operation Center) monitoring servers, network traffic and services.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;margin-right:5.4pt;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;mso-pagination:none;tab-stops:list .5in;text-autospace:none;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:150%;%22%3ENetworking %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-font-family:%26quot;Century Gothic%26quot;;mso-bidi-language:HE;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-fareast;mso-font-kerning:0pt;%22%3E(Cisco, TCP/IP, DNS, FTP, DHCP).%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;margin-right:5.4pt;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;mso-pagination:none;tab-stops:list .5in;text-autospace:none;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:150%;%22%3EOperation Systems %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-font-family:%26quot;Century Gothic%26quot;;mso-bidi-language:HE;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-fareast;mso-font-kerning:0pt;%22%3E(Win7-11, MAC OS, Linux).%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:150%;margin-bottom:0in;margin-right:5.4pt;mso-layout-grid-align:none;mso-list:l0 level1 lfo1;mso-pagination:none;tab-stops:list .5in;text-autospace:none;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:150%;%22%3EFamiliarity and ability to support AV/VC conferencing rooms.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22margin-bottom:12.0pt;%22%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3EWhy you should join us:%3C/strong%3E%3C/b%3E%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgba(0,0,0,0.9);font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EEmployees from more than 40 countries have chosen Radware as a place where they can belong. Radware has been recognized by Glassdoor and BDI as one of the World's Best Places to Work, ranking among the top 100 companies across the globe in the IT category. Radware has also been named a Gold Winner for Application Security in the 2023 Globee Cybersecurity Awards, by Forrester a Leader in DDoS Protection, and has been named a Leader in WAF Market by Quadrant Knowledge Solutions. We are equally committed to our people. We strive to create a dynamic work environment that celebrates diversity, promotes equality, and thrives on the unique contributions of each individual. If you are ready to be part of a global-minded company that is inspired to create a better, safer future; and if and want to fight for the good guys and be at the forefront of helping companies protect their most critical assets from today's cyber adversaries, then you've found the right fit at Radware.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin:0cm;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:12pt;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E#LI-SM1%3C/span%3E%3C/span%3E%3C/p%3E