Business Analyst

We are seeking an experienced Business Analyst with extensive expertise in digital government services, e-services platforms, and healthcare transaction systems. The ideal candidate will serve as a key liaison among business stakeholders, government entities, healthcare providers, and technical teams to drive the successful delivery of digital transformation initiatives, regulatory compliance, and customer-centric service enhancements.

This position is on-site in UAE Abu Dhabi.

Responsibilities

• Lead business analysis activities across government, healthcare, and digital service initiatives.
• Elicit, analyse, document, and validate business, functional, and non-functional requirements.
• Facilitate workshops, stakeholder interviews, and requirements-gathering sessions with business users, government agencies, healthcare organizations, and technical teams.
• Translate business needs into detailed Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), user stories, and process workflows.
• Analyze and optimize end-to-end business processes to improve service delivery, operational efficiency, and customer experience.
• Support the design and implementation of e-services, healthcare transaction platforms, and government digital transformation programs.
• Ensure solutions comply with applicable regulatory, security, privacy, and healthcare standards.
• Collaborate with development, testing, architecture, and project management teams throughout the project lifecycle.
• Conduct gap analysis, impact assessments, feasibility studies, and business case evaluations.
• Support User Acceptance Testing (UAT), defect management, and production deployment activities.
• Monitor post-implementation performance and recommend continuous improvement opportunities.
• Manage stakeholder expectations and provide strategic recommendations to senior management.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, Healthcare Informatics, or a related field.
• Minimum 4+ years of Business Analysis experience
• Strong healthcare domain experience with significant exposure to healthcare sectors (government sector exposure is a plus).
• Proven experience in digital transformation and healthcare transaction systems .
• Fluent in Arabic
• Strong understanding of business process modelling techniques and requirements management methodologies.
• Experience with Agile, Scrum, Waterfall, and hybrid project delivery methodologies.
• Proficiency in business analysis tools such as Jira, Confluence, Visio, BPMN, Microsoft Azure DevOps, or equivalent platforms.
• Excellent analytical, problem-solving, and communication skills.
• Ability to engage effectively with executive stakeholders, regulatory authorities, and technical teams.