OLD
Long-running vacancy
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- Work model
- Hybrid
- Experience
- 10+ years
- Employment
- Full Time
- Compensation
- Not disclosed
- Technology signal
- Not parsed
Full listing
Role description
About the role
In this role, you will drive business development and revenue growth within assigned existing accounts & clients. This role focuses on deepening client relationships, expanding wallet share, and aligning account strategies with client business goals. The role collaborates closely with internal & external stakeholders to deliver an exceptional client experience and support account success.
Responsibilities
- Build and strengthen relationships with key decision-makers and influencers (up to VP level)
- Serve as a trusted advisor by understanding client business models, strategies, and priorities
- Drive superior client satisfaction and loyalty, measured through Net Promoter Score (NPS). Achieve superior NPS
- Expand account footprint by identifying and developing new lines of business or market segments
- Drive and close high-value, complex contract negotiations & deals
- Drive revenue growth by increasing wallet share and expanding existing and net-new revenue streams within assigned accounts
- Own executive-level client relationships across a portfolio of large, complex accounts - acting as the ultimate point of contact, trusted advisor, and internal advocate to ensure services consistently deliver strategic value
- Drive portfolio growth by identifying expansion opportunities, building account development plans, and championing deal pursuit from pipeline through contract signature
Requirements
- 10+ years in senior client-facing IT roles with a strong focus on strategic account management, service delivery, and C-level engagement
- 3+ years leading large, complex account portfolios with proven revenue growth, high client satisfaction, and long-term retention
- Deep expertise in program and portfolio management, including governance, risk, and cross-organizational delivery oversight
- Proven ability to drive business development from opportunity identification through deal closure
- Experienced in global delivery models, managing distributed, multi-geography teams
- Demonstrated success building and developing teams - hiring diverse talent, coaching for growth, and leading through change and complexity
- Strong strategic thinking and business acumen, with the ability to translate client needs into actionable, value-driven growth plans
- Demonstrated knowledge of industry trends, emerging technologies, and client-specific market dynamics
- Willingness to travel a minimum of 30% to the client and team locations