- Work model
- Remote
- Experience
- Not specified
- Employment
- Not specified
- Compensation
- Not disclosed
- Technology signal
- Not parsed
Full listing
Role description
Customer Care Specialist
Imagine this: someone reaches you out on a Friday evening because their payment is stuck and their cat has gone missing. And you? You don't panic - you calmly reply and even manage to reassure them a little.
If helping people like this sounds like your thing - welcome to our Customer Care Team!
Location: Remote
Average income: ₴32,400
What you'll do
- Help customers via phone or chat
- Work with empathy and a genuine desire to help
- Grow your career in mono's customer service team
What we offer
- Flexible shifts to choose from:
- 12 hours,(including night shifts) or (9 hours per shift) , 2 days on / 2 off
- Remote
- Official employment, social benefits, and bonuses
- Support throughout your onboarding
- Transparent career growth system
What you need to get started
- 20 days of online training (9:00 AM to 6:00 PM)
- Willingness to work with people and truly listen
- Strong communication skills - persuasive yet empathetic
- A PC or laptop (Intel i3 8th generation / AMD Ryzen 3 or higher):
RAM from 8 GB
SSD or M2 drive from 120 GB
Operating system: Windows 11 or macOS Sonoma+
- Stable internet (50 Mbps+, ping under 50 ms)
- Headset with microphone and USB connection
Ready to join a world where care is the main superpower?