APPLYDJINN
Vacancy catalog
OLD

Long-running vacancy

This listing is older than 30 days but its source has not removed it. Verify availability on the original company page before applying.

TechMagic
Open role>1 month

Customer Experience Analyst (Brazil, remote)

TechMagicSan Paulo, Brazil
Work model
Remote
Experience
2+ years
Employment
Full Time
Compensation
Not disclosed
Technology signal
9 tags

Technology context

9

Parsed from the vacancy text; ordered by relevance to this role.

AI AgentsAIMachine LearningRAGDatabricksAutomationSalesforceHTMLCSS

Full listing

Role description

We are looking for a Customer Experience Analyst to join our client - a globally recognized leader in the luxury hospitality sector. This is an enterprise-level project involving high-traffic web solutions and complex integrations. You will work in a dynamic environment, managing both large-scale initiatives and multiple concurrent small-scale projects to ensure a seamless digital experience for users worldwide.

In this role, you will lead the strategic design, implementation, optimization, and expansion of enterprise-scale digital CX capabilities within Qualtrics and complementary analytics platforms - bridging technical excellence with platform strategy.

JOB REQUIREMENTS

Must have

  • 3+ years of experience combining business and technology (CX, analytics, or platform roles)
  • Minimum 2 years deploying Qualtrics for enterprise clients
  • XM Discover expertise: building and maintaining categorization, sentiment, and journey models
  • XM metrics mastery: NPS, CSAT, CES, Sentiment enrichment, Effort scoring, and designing frameworks around them
  • Experience with dashboards, ticketing, and categorization models
  • 3+ years architecting enterprise digital CX solutions
  • HTML/CSS and web architecture foundations
  • Foundational knowledge of AI technologies: machine learning, LLMs, RAG architectures, and agentic AI systems
  • Hands-on CX AI experience: evaluating, testing, or building AI/RAG/agentic capabilities (intelligent routing, automated responses, multi-step workflow automation, AI-powered analytics)
  • Qualtrics Certification (CXO or Designer/Architect equivalent)
  • Upper-Intermediate or Advanced English (B2+)

Nice to have

  • Previous experience in luxury hospitality or premium retail sector
  • Salesforce experience
  • Databricks experience
  • Background in Marketing Technology (MarTech) or Digital Analytics

KEY RESPONSIBILITIES

Platform Architecture & Enterprise Deployment

  • QA troubleshooting of complex implementations and playbook establishment
  • Ensure data governance and taxonomy consistency across the enterprise
  • Own data pipelines and make integrity decisions

Platform Innovation Pipeline & Global Rollout

  • Own the innovation pipeline with co-innovation and PoC management
  • Build and maintain a testing and validation platform for new features
  • Orchestrate global rollout strategies with change management and adoption metrics
  • Own the roadmap for new technologies and capabilities - evaluate, recommend timing, and sequence adoption
  • Manage vendor partnerships aligned with the product roadmap

PROJECT

Customer: A globally recognized leader in the luxury hospitality sector - well-known brand, large-scale user base, and a great client relationship.

Type: Enterprise Hospitality / Digital CX Platform.

Product: Enterprise-scale digital CX capabilities built on Qualtrics and complementary analytics platforms, supporting high-traffic web solutions and complex integrations across global properties.

Stage: Active development with ongoing global rollout.

Work schedule: Full-time, fully remote.

INTERVIEW STAGES

  • Call with recruiter
  • Technical interview
  • Client technical interview

*Some elements of our recruitment process are supported by AI tools, while all candidate evaluations remain the responsibility of our recruitment team