Customer Onboarding Manager

JOIN PRECORO TEAM AS

"> Customer Onboarding Manager

What you'll do (responsibilities)

Manage Client Relationships

• Guide accounts from point of sale to full product adoption.
• Conduct discovery sessions to identify goals, expectations, and challenges.
• Build trust and maintain open communication with stakeholders.

Lead Client Onboarding Projects

• Create tailored onboarding workflows and ensure timely go-lives.
• Coordinate tasks, timelines, and deliverables with internal teams and clients.
• Assist with initial setup and post-implementation changes.
• Deliver product training via webinars, workshops, or one-on-one sessions.
• Develop user-friendly materials: guides, FAQs, videos, and more.
• Enable clients to leverage key platform features independently.

Collaborate and Innovate

• Partner with Sales, QA, and Customer Success teams for seamless transitions.
• Translate customer feedback into actionable product improvements.
• Monitor data and metrics to refine processes and deliver superior experiences.

What we look for (requirements)

• Empathy, enthusiasm, and a customer-first mindset.
• Strong communication skills and ability to explain complex concepts simply.
• Proven ability to build trust and foster collaboration with teams and clients.
• Analytical skills to research, structure, and present information effectively.
• Hands-on experience with Excel or Google Sheets to work with metrics and data.
• Problem-solving mindset and curiosity to learn and grow.
• Training, presentation, and project management experience.

Hiring Process

Join a team that values trust, transparency, and open communication. We foster an environment where everyone is encouraged to contribute ideas, challenge the status quo, and drive business growth!

Our hiring is quick and straightforward

1. Recruiter interview (30 - 45 minutes)

2. Test task

3. Interview with Hiring Manager (1 hour)