Updated- Work model
- Remote
- Experience
- No experience
- Employment
- Full Time
- Compensation
- Not disclosed
- Technology signal
- Not parsed
Full listing
Role description
Summary
We are looking for a Junior Customer/Technical Support Representative to join a Canadian healthcare project.
No previous customer or technical support experience is required - we are ready to consider candidates with no prior experience.
In this role, you will provide customer and technical support via phone and email, helping users resolve issues and ensuring a positive customer experience.
The ideal candidate has strong communication skills, a willingness to learn, and a customer-focused approach.
Remote, full-time
Working Schedule: Mon - Fr, 14:00 - 22:30 Kyiv time during the first month (training period); Mon - Fr 22:30 - 07:00 Kyiv time thereafter. "}"> Mon - Fr, 14:00 - 22:30 Kyiv time during the first month (training period); Mon - Fr 22:30 - 07:00 Kyiv time thereafter.
Responsibilities
- Provide technical and customer support via phone and email.
- Investigate and troubleshoot issues related to hardware, software, email, web-based applications.
- Resolve customer issues using available tools and resources.
- Create, update, and manage support tickets.
- Deliver excellent customer service while ensuring timely issue resolution.
Requirements
Location: Remote Anywhere
- Strong spoken and written English.
- Excellent communication and customer service skills.
- Ability to work both independently and collaboratively within a team.
- Strong multitasking and prioritization skills.
- Critical thinking and analytical problem-solving abilities.
- Fast learner with a proactive attitude.
- Professionalism and strong corporate ethics.