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Vacancy catalog
EPAM
Open role>14 days

End-User Support Engineer

EPAMKrakow, Poland
Work model
Office
Experience
2-5 years
Employment
Not specified
Compensation
Not disclosed
Technology signal
3 tags

Technology context

3

Parsed from the vacancy text; ordered by relevance to this role.

LinuxProblem-solvingWindows Endpoint Administration

Full listing

Role description

We're expanding our EPAM Krakow team and need an End-User Support Engineer to join us. Succeeding in this position calls for a creative mindset combined with strong interpersonal and communication abilities.

Note that this role requires being physically present at the Krakow office five days per week.

Responsibilities

  • Deliver assistance to end users at the site, covering both in-person and remote support scenarios
  • Set up and configure computer equipment, systems, printers, and scanning devices
  • Liaise with service providers and network engineering staff to address technical concerns
  • Keep meeting room equipment in proper working condition through regular upkeep
  • Guarantee that SLA targets are met and tickets receive prompt responses
  • Manage the installation of software and address any accompanying technical difficulties
  • Process incident tickets throughout their full lifecycle, from logging to closure
  • Look after the server room to ensure equipment continues operating without issues
  • Handle the organization and upkeep of cabling for IT equipment
  • Adhere to established IT Work Instructions while carrying out day-to-day tasks
  • Keep hardware inventory records current and accurate

Requirements

  • A minimum of two years spent working in a comparable role
  • Capability in Network Fundamentals and Troubleshooting for diagnosing and fixing connectivity problems
  • Competence in Windows Endpoint Administration to handle workstation setup and maintenance
  • Working knowledge of IT Service Operations Fundamentals to help deliver efficient service
  • Hands-on familiarity with Microsoft Intune Support Essentials for overseeing devices and endpoints
  • Excellent communication abilities combined with a knack for solving problems
  • Openness to picking up new technologies and adjusting rapidly to fresh challenges
  • Capability to stay effective and composed when working under pressure
  • Intermediate English language skills
  • Willingness to follow guidance and direction given by the immediate supervisor

Nice to have

  • Background working with MacOS and Linux environments
  • Familiarity with Remote Access Tools for providing support to systems remotely