End-User Support Engineer

Our EPAM Krakow team is growing, and we're on the lookout for an End-User Support Engineer to come aboard. This role rewards someone who brings creative thinking alongside solid communication and people skills. Please be aware that the position calls for on-site attendance at the Krakow office all five working days each week.

Responsibilities

• Offer hands-on and remote support to end users working within the location
• Handle setup and configuration tasks for computer hardware, systems, printers, and scanners
• Stay in contact with service providers and network engineers when technical problems need resolving
• Take care of meeting room upkeep to ensure equipment functions as expected
• Make certain tickets are addressed within SLA timeframes and response expectations
• Oversee software deployment while troubleshooting any issues that come up along the way
• Take charge of incident tickets from the moment they're opened until they're resolved
• Perform maintenance duties within the server room to keep all equipment functioning properly
• Oversee cable management and organization for IT-related equipment
• Comply with all documented IT Work Instructions throughout daily responsibilities
• Ensure hardware inventory logs remain accurate and consistently updated

Requirements

• At least two years of relevant experience in a similar capacity
• Knowledge of Network Fundamentals and Troubleshooting techniques to resolve connection-related issues
• Hands-on ability in Windows Endpoint Administration covering workstation configuration and upkeep
• Familiarity with IT Service Operations Fundamentals to contribute to smooth service delivery
• Practical experience using Microsoft Intune Support Essentials to manage endpoints and devices
• Strong interpersonal skills paired with solid problem-solving capabilities
• Eagerness to explore new technologies and quickly adapt when facing new obstacles
• Steady performance and composure maintained even in high-pressure situations
• English proficiency at an intermediate level
• Readiness to take direction and follow instructions from the direct manager

Nice to have

• Exposure to working within MacOS and Linux systems
• Knowledge of Remote Access Tools to assist with supporting systems from afar