IT Operations / System Administrator (remote)

IT Operations / System Administrator (remote)

Requirements

1. 3+ years of experience; 2. Experience administering Google Workspace; 3. Experience with Slack, Jira/Confluence, Figma, Asana and other SaaS tools; 4. Support of macOS and Windows devices; 5. Understanding of MFA, SSO, VPN and access management; 6. Experience with onboarding/offboarding processes; 7. Basic understanding of office networks and IT infrastructure; 8. Experience managing device inventory and lifecycle; 9. Experience troubleshooting hardware/software issues remotely; 10. Experience managing SaaS subscriptions, licenses and renewals; 11. Experience supporting office Wi-Fi/network equipment and printers; 12. Understanding of working with internet providers and setting up office connectivity; 13. English: Intermediate+; 14. Organization and attention to detail; 15. Proactive approach to problem solving; 16. Ability to work independently and prioritize.

Responsibilities

1. Support employee onboarding and offboarding: setting up access, devices and accounts; 2. Administer Google Workspace, Slack, Jira/Confluence, Figma, Asana and other SaaS tools; 3. Set up and troubleshoot employee laptops remotely (macOS / Windows); 4. Manage device inventory and lifecycle, purchase and replace equipment, run periodic audits of unused or underused tools/licenses; 5. Centrally manage SaaS subscriptions and software licenses: track subscription ownership, usage, renewals and costs, and prevent duplicate subscriptions across teams; 6. Help improve security processes: MFA, SSO, password and access management; 7. Resolve daily IT requests from employees; 8. Maintain internal documentation; 9. Support office IT infrastructure (remotely): Wi-Fi, printers, internet providers.

Nice to have

1. Experience with Okta / JumpCloud; 2. Experience with password managers; 3. Experience with automation and scripting; 4. Experience working in remote-first companies; 5. Experience managing SaaS budgets and subscription audits.

What we offer

1. Remote-First culture: flexible working schedule and the ability to work from anywhere in the world; 2. Health care program: health insurance, mental health support (psychologist compensation), sport compensation, and 20 paid sick days; 3. Personal Equipment Policy: all necessary equipment for your work; for Ukrainian employees we also provide Ecoflow; 4. Vacation Policy: 20 paid vacation days and extra days off for special events; 5. Knowledge sharing: internal events to share knowledge and experience; 6. English Lessons: corporate English lessons to support your professional and personal growth; 7. Professional Development: annual learning budget for courses, training, certifications, and conferences; 8. Public Holidays: days off according to the official public holidays of your country of residence; 9. Coworking Compensation (Ukraine): coworking space compensation for employees located in Ukraine.