Jira Service Management/Jira Service Desk Developer

Make your impact at Intellias. We offer a clear career path, meaningful work, and structured growth, so you understand your contribution and see it valued.

What project we have for you

For the further development and operation of a Jira Service Management solution within a long-term test infrastructure programme in the automotive/connected car field, we are looking for Jira Service Desk Developers. You design service processes and workflows in Jira, operate and extend a service desk solution with a connected asset database and integrate external systems where required.

What you will do

• Further development, configuration and operation of a Jira Service Management / service desk solution with a connected database for hardware management
• Design and implementation of service processes and workflows in Jira (service/request types, form extensions, automations, SLAs, queues)
• Jira administration: projects, workflows, permission and notification schemes, service types; Atlassian Cloud site & user management
• Maintenance and further development of Jira Assets (asset/CMDB database) incl. reference configurations and data quality management
• Building reporting structures (dashboards, sprint reports) in Jira and Confluence
• Optional: development of interfaces via the Jira REST API to connect external systems (e.g. SAP, other Jira projects, web-based systems) incl. maintenance and debugging

What you need for this

• Completed degree or training in computer science or comparable
• Solid experience with Atlassian Jira Service Management / Jira Service Desk
• Experience in Jira configuration (workflows, service types, automations, permissions) and in the development of service processes
• Confident use of Atlassian Cloud site / toolchain, Jira Assets and Confluence
• Good written and spoken English; independent, reliable way of working

Will be a plus

• Jira REST API programming and integration of external systems (e.g. APIs to SAP)
• App/script development with ScriptRunner/Groovy, Atlassian Forge or Connect; REST/JSON, data modelling, asset/CMDB concepts
• ITIL fundamentals, agile methods (Scrum/SAFe) and awareness of information security (TISAX, ISO 27001)
• Good written and spoken German

Tools & technologies: Atlassian Jira Service Management, Jira Service Desk, Jira Assets, Cloud site/toolchain, Confluence; Jira REST API, ScriptRunner/Groovy, Forge/Connect, REST/JSON as well as integrations to external systems (e.g. SAP).