Key Account Manager

Edvantis is looking for a results-driven Key Account Manager and Business Development Professional with over 10 years of experience in enterprise software engineering, IT services, and digital transformation. The ideal candidate has a proven record of growing strategic accounts, expanding relationships across business units, engaging executive stakeholders, and turning customer challenges into long-term revenue opportunities.

The role combines consultative selling, executive relationship management, and operational excellence. It requires close collaboration with Delivery, Engineering, and Customer Success teams to ensure strong execution, customer satisfaction, and measurable business outcomes.

We are looking for an entrepreneurial hunter-farmer who can develop existing accounts and win new business. The candidate should be able to cross-sell and upsell professional & managed services, digital transformation, Data & AI, and custom software development, while building and maintaining trusted relationships from C-level to operational teams.

This position requires extensive traveling.

Responsibilities

• Grow strategic enterprise accounts from single-project engagements into multi-million-dollar partnerships
• Build trusted relationships with executives, business owners, and operational stakeholders in global organizations
• Deliver annual revenue and profitability growth through account expansion and new-logo acquisition
• Improve customer satisfaction through structured governance, risk management, and executive business reviews review processes
• Identify customer challenges and demands, align them with Edvantis's solutions, and convert them into a qualified opportunity pipeline
• Lead cross-functional virtual teams across Sales, Delivery, Engineering, Customer Success, and Executive Leadership teams to achieve customer outcomes

Requirements

Account Growth & Business Development

• 10+ years of experience in managing large enterprise accounts in software engineering, IT services, or digital transformation domains
• Experience in working with international end customers and complex, multi-stakeholder organizations
• Proven strategic account management, account planning, and enterprise relationship management skills
• Ability to map stakeholders, engage executives, and influence decision makers at all organizational levels
• Hunter-farmer profile with equal focus on account growth and new-logo acquisition
• Expertise in consultative & solution selling, opportunity identification, and pipeline management
• Ability to drive customer success, retention, and CSAT/NPS improvement

Commercial & Ecosystem Management

• Strong commercial acumen in pricing, revenue models, negotiations, contracts, and customer financial management
• Ability to negotiate commercial terms and manage profitable customer relationships
• Experience in building networks of strategic clients, partners, and industry contacts and converting them into opportunities
• Focus on measurable business impact, revenue growth, and profitability

Leadership & Communication

• Ability to lead and motivate cross-functional teams without direct authority
• Executive presence and credible communication with C-level and operational stakeholders
• Excellent presentation, interpersonal, negotiation, and problem-solving skills
• Confidence, tact, persuasion, analytical thinking, and the ability to think on your feet
• High proactivity, self-motivation, ownership, and ability to work independently

Industry & Delivery Knowledge

• Strong understanding of IT services, software development outsourcing, and offshore delivery
• Understanding of software development company operations, SDLC, and RUP/Agile methodologies
• Awareness of the IT industry trends and digital transformation offerings

Education, Training, & Language

• Account management or key account management certification/training is desirable
• Willingness and ability to travel extensively
• Bachelor's degree or higher in Business, Computer Science, or a related field
• English level - Upper-Intermediate or higher

Will be a plus

• Logistics domain exposure

We offer

• Remote-first work model with flexible working hours (we provide all equipment)
• Comfortable and fully equipped offices in Lviv and Rzeszów
• Competitive compensation with regular performance reviews
• Referral Bonus Program
• 18 paid vacation days per year
• 12 days of paid sick leave per year
• Extra paid leave (blood donation, marriage, childbirth, etc.)
• Health & wellness support: either a monthly budget for medical insurance and sports activities, or a full medical insurance plan, depending on your cooperation model
• Mental Health Program - company-covered psychologist consultations, with an annual coverage limit
• English, German, and Polish language courses and Speaking Clubs
• Corporate merch gifts for your special dates
• Corporate subscription to learning platforms, regular meetups and webinars
• Friendly team that values accountability, innovation, teamwork, and customer satisfaction
• Maternity leave
• Inclusive environment where everyone feels valued and treated equally. We proudly partner with VeteranHub to support Ukrainian veterans
• We are committed to supporting Ukraine and actively participate in charity initiatives