Lead Business Analyst - Conga CPQ

We're looking for a Lead Business Analyst to join our team, someone with deep knowledge of Conga CPQ, OTC/O2C, or SAP SD/MM business processes, who can partner with stakeholders, architects, and development teams to deliver comprehensive business process solutions.

Responsibilities

• Collaborate closely with Business, IT Business Partners, and Business Process Experts/Owners to gather and document business requirements
• Create high-level solution concepts and wireframes while partnering with the business to clarify unclear requirements
• Draft detailed Functional Specifications for the Dev team and refine user stories with acceptance criteria tracked in the DevOps tool
• Work alongside Architects and Tech Leads to document both current and future state processes
• Maintain and support the product backlog, continuously validating deliverables against established requirements
• Establish and nurture strong, productive relationships with key business stakeholders
• Adapt flexibly to evolving business needs and shifting priorities
• Deliver training to key users and ensure training and support materials remain available
• Develop test cases, assess test case coverage, and assist the business throughout UAT
• Spot opportunities for process improvements and support ongoing optimization initiatives

Requirements

• 10-15 years working as an IT Business Analyst
• Familiarity with Conga Q2C (CPQ), OTC (O2C), or SAP SD/MM business processes
• Strong background in requirements gathering, stakeholder management, and business process mapping
• Skilled in writing Functional Specifications, user stories, and acceptance criteria
• Solid grasp of how IT solutions support end-to-end business processes
• Working knowledge of Scrum, Agile, and Azure DevOps tools
• Excellent soft skills and strong communication capabilities