Lead Business Analyst - Conga CPQ

We're looking for a seasoned Lead Business Analyst who brings deep knowledge of Conga CPQ, OTC/O2C, or SAP SD/MM business processes to help us deliver comprehensive business process solutions by working closely with stakeholders, architects, and development teams.

Responsibilities

• Partner closely with Business, IT Business Partners, and Business Process Experts/Owners to gather and document business requirements
• Build high-level solution concepts and wireframes while partnering with the business to clear up ambiguity
• Draft detailed Functional Specifications for the Dev team and polish user stories with acceptance criteria tracked in the DevOps tool
• Map out current and future state processes alongside Architects and Tech Leads
• Maintain the product backlog and continuously validate deliverables against requirements
• Establish and maintain strong, productive relationships with key business stakeholders
• Adapt flexibly as business needs and priorities shift
• Provide training to key users and ensure training and support materials remain accessible
• Develop test cases, assess test case coverage, and assist the business throughout UAT
• Spot opportunities to improve processes and support ongoing optimization initiatives

Requirements

• 10-15 years working as an IT Business Analyst
• Familiarity with Conga Q2C (CPQ), OTC (O2C), or SAP SD/MM business processes
• Strong background in requirements gathering, stakeholder management, and business process mapping
• Skilled in writing Functional Specifications, user stories, and acceptance criteria
• Solid grasp of how IT solutions enable end-to-end business processes
• Experience with Scrum, Agile, and Azure DevOps tools
• Excellent soft skills and communication capabilities