Middle IT Operations / System Administrator (remote)

Middle IT Operations / System Administrator (remote)

Requirements

1. 2+ years of relevant experience; 2. Experience administering Google Workspace; 3. Experience with Slack, Jira/Confluence, Figma, Asana, and other SaaS tools; 4. Support of macOS and Windows devices; 5. Understanding of MFA, SSO, VPN, and access management; 6. Experience with onboarding/offboarding processes; 7. Basic understanding of office networks and IT infrastructure; 8. Experience managing device inventory and lifecycle; 9. Experience troubleshooting hardware/software issues remotely; 10. Experience managing SaaS subscriptions, licenses, and renewals; 11. Experience supporting office Wi-Fi/network equipment and printers; 12. Understanding of working with internet providers and setting up office connectivity; 13. English - Intermediate+; 14. Strong organizational skills and attention to detail; 15. Proactive approach to problem-solving; 16. Ability to work independently and prioritize tasks.

Responsibilities

1. Support employee onboarding and offboarding: set up access, devices, and accounts; 2. Administer Google Workspace, Slack, Jira/Confluence, Figma, Asana, and other SaaS tools; 3. Configure and troubleshoot employee laptops remotely (macOS / Windows); 4. Manage device inventory and lifecycle, procure and replace equipment, and run periodic audits of unused or underused tools/licenses; 5. Centrally manage SaaS subscriptions and software licenses - track ownership, usage, renewals, and costs, and prevent duplicate subscriptions across teams; 6. Help improve security processes: MFA, SSO, password and access management; 7. Resolve daily IT requests from employees; 8. Maintain internal documentation; 9. Support office IT infrastructure remotely: Wi-Fi, printers, internet providers.

Nice to have

1. Experience with Okta / JumpCloud; 2. Experience with MDM solutions; 3. Experience with password managers; 4. Experience with automation and scripting; 5. Experience working in remote-first companies; 6. Experience managing SaaS budgets and subscription audits.

What we offer

1. Remote-First culture - flexible schedule and work from anywhere; 2. Health program: insurance, mental health support, sport compensation, 20 sick days; 3. Equipment provided (Ecoflow for UA employees); 4. 20 paid vacation days + special event days; 5. Internal knowledge-sharing events; 6. Corporate English lessons; 7. Annual professional development budget; 8. Public holidays according to country of residence; 9. Coworking compensation for employees in Ukraine.