Middle Salesforce Engineer

Required for this role

3 - 4 years of experience administering Salesforce Service Cloud in large-scale environments with 1M+ records and hundreds of active users

Strong knowledge of the Salesforce CRM platform, including architecture, platform limits, security models, permission sets, role hierarchies, release management, and org health monitoring

Platform Developer I and Platform App Builder certifications

Hands-on experience configuring Omni-Channel, routing rules, assignment rules, macros, reports, dashboards, and service process automation

Proficiency with SOQL, data modelling, object relationships, data migration, and data management best practices

Experience building solutions using Lightning Web Components (LWC), declarative tools, and custom development when required

Expert-level use of Flow Builder, formula fields, validation rules, and assignment rules to deliver scalable solutions without unnecessary complexity

Experience configuring and managing Service Cloud Voice solutions integrated with telephony platforms

Experience creating technical documentation, architecture and data flow diagrams, release notes, change sets, and user guidance

Strong analytical, communication, collaboration, problem-solving, adaptability, and quality-focused mindset, with interest in contributing to business analysis and quality assurance activities

Your responsibilities

Maintain and enhance a complex Salesforce Service Cloud environment while ensuring platform stability, performance, and reliability

Partner with operational and business stakeholders to understand requirements and design scalable Salesforce solutions

Build and optimise automations using Flow Builder, SOQL, and Apex

Create, analyse, validate, and support business and technical requirements while ensuring solution quality

Manage workflows, data quality initiatives, data cleansing activities, and platform administration tasks

Integrate Salesforce with external systems, APIs, data platforms, and third-party tools

Support release management, version control, and deployment processes using available DevOps tooling

Prepare and maintain technical documentation, release notes, change records, and stakeholder communications

Collaborate with developers, analysts, and business teams following Agile delivery and CI/CD practices

What you get

Your time off

Up to 15 paid vacation days annually

Additional unpaid days off

19 Colombian public holidays

Learning & growth

Sombra University workshops and internal learning programs

Tech Communities and knowledge sharing sessions

Language courses and workshops

Mentorship opportunities

Access to the Platzi online learning platform

And even more

Company-provided work equipment

Internal referral program

Bonuses for getting married or the birth of a child

Sombra events and internal initiatives

Before you apply

Our recruitment team will carefully review your profile, and if we see a good match with the role, we'll reach out to you shortly.

If you don't hear from us within 5 business days, it means we've decided to continue the process with other candidates for this position. Thanks for understanding.