Middle/Senior Business Operations Specialist

About the role

In this role you will drive efficiency and operational excellence across SoftServe by supporting leadership with strategic initiatives, governance frameworks, and consistent processes. You'll collaborate cross-functionally to streamline workflows, improve documentation quality, and uphold high performance standards, making a direct impact on how the organization operates and scales.

Responsibilities

• Build and maintain strong relationships with 2 - 3 stakeholders across different levels
• Execute operational processes, including document handling, presentations, reporting, data management, and cost/revenue validation
• Manage calendars, prepare meetings, and ensure timely follow-up on action items
• Track team performance, support account development, and coordinate business operations reviews
• Analyze financial results, provide insights, and prepare regular and ad hoc reports
• Maintain governance processes, coordinate internal events, and organize business travel
• Monitor task progress, perform quality checks, escalate risks when needed, and ensure data accuracy
• Drive internal initiatives, improve administrative processes, and work effectively across EET and EST time zones within a structured, process-driven environment

Requirements

• 1 - 3 years of experience in business operations, project coordination, or administrative support roles
• Strong proficiency in Microsoft Office tools, including Word, Excel, and PowerPoint
• Ability to analyze operational data and maintain accurate, well-structured documentation and records
• Detail-oriented approach with a strong focus on accuracy, reliability, and consistency
• Strong organizational and multitasking skills, with the ability to manage priorities in a dynamic environment
• Ability to work with urgency, prioritize effectively, and meet deadlines
• Proactive communication skills and confidence in collaborating with multiple stakeholders across teams
• Upper-intermediate English
• Сollaborative mindset focused on continuous process improvement and operational excellence