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SoftServe
Open role>14 days

Program Manager

SoftServeGermany
Work model
Hybrid
Experience
8+ years
Employment
Full Time
Compensation
Not disclosed
Technology signal
1 tag

Technology context

1

Parsed from the vacancy text; ordered by relevance to this role.

Scrum

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Role description

About the role

In this role, you will lead complex, multi-stream programs for global clients across various industries, ensuring strategic alignment, delivery excellence, and high customer satisfaction within our team in Germany.

You will collaborate with cross-functional teams, including engineering, delivery, and client stakeholders, driving large-scale digital transformation initiatives. This role is critical in building long-term client relationships and supporting SoftServe's growth in the German market. You will operate in an international environment and contribute to both delivery excellence and business development.

Responsibilities

  • Lead end-to-end program delivery, ensuring scope, timeline, budget, and quality objectives are met
  • Manage and align multiple projects within the program with business goals and client expectations
  • Build and maintain strong relationships with key stakeholders and executive sponsors
  • Drive program governance, risk management, and mitigation strategies
  • Ensure clear and effective communication across all teams and stakeholder levels
  • Coordinate cross-functional teams across multiple locations and time zones
  • Monitor program performance and provide regular reporting to internal and external stakeholders
  • Identify opportunities for process improvements and operational efficiency
  • Support pre-sales activities, including proposal development and client presentations
  • Mentor and guide project managers and delivery teams

Requirements

  • 8+ years of experience in program or project management within IT or digital services
  • Bachelor's or Master's degree in Business, IT, or a related field
  • Proven track record of managing large-scale, complex programs in a global environment
  • Strong leadership and stakeholder management skills
  • Experience working with Agile, Scrum, or hybrid delivery methodologies
  • Excellent communication, negotiation, and presentation skills
  • Proficiency in managing risks, dependencies, and competing priorities effectively
  • Strong experience in client-facing roles with a focus on delivery excellence
  • Fluent German and strong English proficiency
  • PMP, PRINCE2, or similar certification is a plus