SAP Support Specialist - Level 1 (FICO / SD)

About the role

We are looking for SAP Support Specialists to join a first-line support team serving business users of SAP Finance (FICO) and Sales & Distribution (SD) for an international automotive client. You will be the first point of contact for users who need help with their day-to-day work in SAP.

What you'll do

• Handle incoming SAP FICO and SD requests: register tickets, keep them updated and see them through to closure.
• Solve routine issues using established support procedures, run first-level diagnostics, process access requests and guide users through the system.
• Pass complex cases to the L2 team with all relevant details, monitor their status and keep users informed until the issue is resolved.

What we're looking for

• Practical experience with SAP as an end user, key user or support specialist, with knowledge of at least one module: FICO or SD.
• A basic understanding of finance processes or the sales cycle (order, delivery, invoicing).
• English: Advanced, written and spoken, for tickets, emails and calls with international users.
• Willingness to work shifts that match US time zones, which may mean evening or night hours depending on where you are based.
• A customer-focused attitude, clear communication, accurate documentation and the discipline to follow support procedures.

Nice to have

• Background in an IT service desk, international user support or a shared service center.
• Experience with ticketing systems such as ServiceNow or Jira.
• Hands-on exposure to SAP ECC or S/4HANA.

Working hours

The team works on US time. During the initial period the schedule is fixed.