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EPAM
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Senior Business Analyst / Business Analyst - ServiceNow

EPAMCoimbatore, India; Chennai, India
Work model
Office
Experience
5-10 years
Employment
Not specified
Compensation
Not disclosed
Technology signal
3 tags

Technology context

3

Parsed from the vacancy text; ordered by relevance to this role.

ScrumAgileServiceNow

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Role description

We are looking for a Senior Business Analyst - ServiceNow to define product requirements and steer delivery for a ServiceNow implementation end-to-end. You will shape scope, surface risks, and align schedules while partnering with engineering, QA, and product through build, test, deploy, and improvement.

Responsibilities

  • Identify stakeholders and collect input to define and refine requirements
  • Own a clear, streamlined scope definition across the full program
  • Create and keep up to date documentation for program and project management needs
  • Collaborate closely with software engineers, QA, product managers and other engineering teams to deliver high-quality products and features across the software project lifecycle
  • Serve as scrum master, manage project schedules, flag potential issues, and communicate them clearly to project stakeholders
  • Drive release schedules and milestones, sustaining high velocity in a fast-paced environment
  • Provide hands-on software development and project management, coordinate cross-functionally, and manage inter/intra team communications to achieve outstanding program outcomes

Requirements

  • Extensive IT experience with 5-10 years in the field
  • Hands-on background with 4+ years in Business Analysis, emerging technologies, or related technical areas
  • Direct involvement with 1+ year of ServiceNow implementation work
  • Proven track record managing end-to-end execution for programs spanning multiple engineering teams, with software development exposure
  • Working knowledge of ITSM, ITOM and HRSD
  • Practical experience using Agile software development methodologies
  • Scrum master experience leading teams through development sprints
  • Bachelor's degree in a technical discipline or equivalent practical experience

Nice to have

  • Software Engineering experience
  • Problem-solving experience in fast-paced and constantly changing environments
  • Background working cross-functionally in highly integrated teams with technical and non-technical members
  • Ability to communicate technical concepts to non-technical audiences
  • Strong verbal and written communication skills