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DXC Luxoft
Open role

Senior Murex Technical Support Engineer

DXC LuxoftBengaluru, India
Work model
Office
Experience
8+ years
Employment
Full Time
Compensation
Not disclosed
Technology signal
4 tags

Technology context

4

Parsed from the vacancy text; ordered by relevance to this role.

LinuxAutomationSQLBash

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Role description

Project description

Support and maintain the Murex platform for a leading banking client, providing application and production support for Murex-based systems in a UK shift environment. The role will focus on monitoring the platform, troubleshooting incidents, supporting batch and end-of-day processes, and ensuring timely resolution of production issues in coordination with business and technical teams.

Responsibilities

  • Provide L2 production/application support for the Murex platform and associated applications.
  • Monitor Murex services, interfaces, batch jobs, and scheduled processes to identify and resolve issues.
  • Analyse production incidents, perform initial troubleshooting, identify root causes, and coordinate with development/vendor teams where required.
  • Support EOD/BOJ processes, batch failures, data issues, and application/interface problems.
  • Investigate issues using application logs, Unix/Linux commands, SQL queries, and monitoring tools.
  • Manage incidents, service requests, and problems in accordance with defined support processes and SLAs.
  • Perform routine operational activities, health checks, and production validation after deployments or system changes.
  • Coordinate with business users, infrastructure teams, development teams, and Murex/vendor teams for issue resolution.
  • Prepare and maintain support documentation, incident reports, and knowledge articles.
  • Participate in release, deployment, and production support activities, including occasional out-of-hours support as required.

SKILLS

Must have

  • 8+ years of experience in application/production support, preferably in Murex environments.
  • Hands-on experience supporting Murex applications/platform in a production environment.
  • Good understanding of Murex technical/application support and incident troubleshooting.
  • Strong Unix/Linux skills, including log analysis and basic shell commands/scripts.
  • Good working knowledge of SQL for data validation and troubleshooting.
  • Experience with batch monitoring, job scheduling, EOD/BOJ processes, and production operations.
  • Experience in incident, problem, and change management in a structured support environment.
  • Strong analytical and troubleshooting skills with the ability to investigate production issues independently.
  • Good communication and stakeholder-management skills.
  • Willingness to work in a UK shift / UK business hours environment.

Nice to have

  • Experience with specific Murex modules such as Front Office, Risk, Back Office, or Accounting.
  • Knowledge of MxML/XML interfaces, Murex workflows, and integration points.
  • Experience with Murex batch framework and scheduling/monitoring tools.
  • Exposure to shell scripting/automation for support activities.
  • Knowledge of financial markets, trading, securities, derivatives, or banking operations.
  • Experience working with ITIL-based support processes and tools such as ServiceNow.
  • Previous experience supporting Murex for a tier-1 bank or large financial institution.
  • Exposure to application deployment, release management, and production implementation activities.