Senior Support Engineer (Atlassian)

We are looking for a Senior Support Engineer to take on the role of Atlassian Administrator, tasked with managing and optimizing our Jira Cloud environment while delivering continuous support to end users.

Responsibilities

• Manage and configure Jira Cloud environments to meet organizational needs
• Evaluate and enhance current workflows, permission schemes and automation rules
• Design, test and deploy automation rules to streamline workflows and processes
• Establish and maintain Jira projects, schemes, workflows, permissions and notifications
• Document both existing and newly created processes within Jira
• Handle user creation, permissions and projects on a daily basis
• Maintain and expand existing Python scripts using Atlassian Python APIs
• Govern changes to permission schemes, screens and workflows via automation and scripting
• Construct automation for the creation and modification of projects, schemes and workflows
• Track and troubleshoot Jira Cloud issues, delivering timely resolutions
• Deliver continuous support to Jira Cloud users, resolving issues and questions
• Sustain Jira Cloud environments to guarantee optimal performance and reliability

Requirements

• 5+ years of experience administering Jira Cloud, with solid understanding of differences from Server/Datacenter versions
• Background in building and supporting large-scale Help Centers for enterprise-wide support with shared automation and configuration across multiple projects
• Proficiency in Python scripting using Atlassian Python APIs
• Skills in configuring Jira workflows, permission schemes and screens
• Expertise in developing automation rules within Jira Cloud for schemes, workflows and projects
• Atlassian Certified Professional (ACP) or Atlassian Certified Associate (ACA) certification in Jira Service Management
• English proficiency at an Upper-Intermediate level (B2) or higher

Nice to have

• Understanding of Adaptavist ScriptRunner
• Knowledge of Jira Misc Workflow Extension (JMWE)