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DXC Luxoft
Open role>14 days

Senior Technical Support Consultant - Finastra Trade Innovation

DXC LuxoftRemote — Egypt
Work model
Remote
Experience
7-10 years
Employment
Full Time
Compensation
Not disclosed
Technology signal
1 tag

Technology context

1

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Swift

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Role description

Project description

We are hiring a Sr. Technical Support Consultant - Trade Innovation who will provide support for Monitoring, batch and interface support, technical troubleshooting, deployments.

Responsibilities

  • - Technical support professional acts as the highest internal escalation level, solving the most complex, deep-rooted, and specialized technical problems that tiers 1 and 2 cannot fix.

Advanced Troubleshooting: Analyze complex software bugs, network failures, and core infrastructure issues using deep system logs, debug data, and code-level analysis.

Work directly with product developers, software engineers, and systems architects to report bugs, test patches, and deploy hotfixes.

Testing and delivery

  • Prepare test scenarios covering full transaction lifecycles (issue, amend, documents presentation, discrepancy, payment, settlement, expiry).
  • Support SIT, coordinate UAT with operations users, and triage defects with the development and Finastra teams.
  • Contribute to version upgrades, regression testing and production support on complex functional issues.

SKILLS

Must have

  • 7-10 years of total IT experience
  • Deep Expertise in Finastra Trade Innovation and Trade Finance Operations, deep Trade Innovation functional knowledge.

Finastra Trade Innovation

  • At least 3 years of hands-on experience with Finastra Trade Innovation (TI Plus, TI Plus2 or Fusion Trade Innovation), ideally across two or more implementations or upgrades.
  • Working knowledge of TI modules: Import and Export LCs, Standby LCs, guarantees (issued and received), Import and Export Collections, Shipping Guarantees, Trade Loans/Financing and Bills discounting.
  • Trade finance domain:
  • Strong grasp of the full lifecycle of documentary credits, guarantees, collections and trade financing products.
  • Working knowledge of ICC rules: UCP 600, ISBP 821, URDG 758, ISP98, URC 522, URR 725, eUCP and Incoterms 2020.
  • SWIFT Category 4 and 7 messages and MT798; awareness of trade digitisation (MLETR, electronic bills of lading).
  • Knowledge of supply chain finance (payables, receivables, invoice financing) is an advantage.
  • Technical Support Specialist ensure Monitoring, batch and interface support, technical troubleshooting, deployments.

Nice to have

NA