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Svitla Systems
Open role>1 month

SERVICENOW TECHNICAL CONSULTANT

Svitla SystemsAustralia
Work model
Hybrid
Experience
1-3 years
Employment
Full Time
Compensation
Not disclosed
Technology signal
6 tags

Technology context

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JavaScriptAIGenAIDevOpsAPIAutomation

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Role description

Svitla Systems Inc. is looking for a ServiceNow Technical Consultant for a full-time hybrid position (40 hours per week) in Sydney, Australia .

Our client is a modern technology company offering enterprise IT solutions to improve employee workflows, infrastructure health, and enhanced customer services.

Position Overview

The ServiceNow Technical Consultant will support the design, configuration, and deployment of ServiceNow modules, with a focus on ITSM, Service Design, and Now Assist capabilities. The perfect candidate will have hands-on experience with Service Catalog management, SLAs, and CMDB configuration, while contributing to the delivery of high-quality ServiceNow solutions under the guidance of senior architects and technical leads.

  • 1 - 3 years of hands-on experience in ServiceNow configuration or development.
  • Exposure to Now Assist configuration or integration with ITSM modules.
  • Practical understanding of Service Catalog design and Service Level Agreements.
  • Strong knowledge of CMDB structure, relationships, and data import processes.
  • Basic scripting skills (JavaScript, Glide API) and familiarity with Flow Designer or Integration Hub.
  • Understanding of ITIL processes and service design principles.
  • Strong problem-solving abilities and attention to detail.
  • Good communication skills and ability to work collaboratively within delivery teams.
  • ServiceNow Certified System Administrator (CSA) or equivalent certification.
  • Exposure to Generative AI capabilities or workflow automation in ServiceNow.
  • Experience in Agile or DevOps-based project environments.
  • Eagerness to learn, adapt quickly, and grow into an advanced technical or architectural role.
  • Assist in the implementation and configuration of ServiceNow ITSM processes, including incident, problem, change, and request management.
  • Contribute to the setup and customization of Service Catalog items, workflows, and approvals.
  • Support the configuration and integration of Now Assist and AI-driven ServiceNow features.
  • Work on Service Design artifacts, ensuring alignment with established service delivery models.
  • Develop and maintain SLAs, notifications, and performance metrics for IT services.
  • Conduct CMDB data loads, reconciliation, and maintenance to ensure data accuracy and relationships.
  • Collaborate with business analysts and senior developers to deliver configured solutions that meet business requirements.
  • Participate in testing, documentation, and user training for ServiceNow modules.
  • Provide ongoing support and enhancement of deployed ServiceNow solutions.
  • Learn and stay current with new ServiceNow releases and platform features.