VIP Team Lead

We're looking for a hands-on VIP Team Lead who will lead by example, keep the team fired up, and take ownership of the numbers. Our VIP department is a key revenue driver with a solid team, clear processes, and a highly engaged audience. You'll have a strong starting point, real autonomy, and room to improve and scale the function once you've got to know the product and the team.

📍 What to Do

• Own the team's revenue, retention, and LTV targets and drive performance against them
• Lead and develop the VIP team through 1:1s, coaching, performance management, hiring, and onboarding
• Stay hands-on: personally manage a small top-tier VIP portfolio and step into critical escalations
• Grow the VIP base through conversion, retention, and reactivation activities
• Use player and team data to identify opportunities, test hypotheses, and improve results
• Own VIP operations and quality: coverage, communication standards, QA, and team performance
• Represent the VIP department in cross-functional collaboration with Product, CRM, Support, Payments, Anti-Fraud, and Analytics
• Learn the existing system first, then improve and scale the team, processes, and VIP approach based on data

🦸 Your Superpowers

• 2+ years leading a VIP or high-value client team with commercial KPIs
• Strong people leadership: you know how to motivate a team, set a high bar, coach teammates, run 1:1s, and address underperformance
• Proven commercial track record: you can speak in specific KPIs, results, and numbers , not just responsibilities
• Hands-on VIP experience: you've personally managed high-value clients and are comfortable staying close to top-tier players as a playing coach
• Strong understanding of retention and VIP economics : growth, reactivation, offers/bonuses, and their impact on revenue
• Data-driven approach: you use player and team data to spot opportunities and make decisions
• High ownership and autonomy: you take responsibility, bring solutions, and don't need constant direction
• English B2+

🤘 Bonus Points

• Passion for gaming, especially CS2

🍪 Team Perks

• PRO&BRO team you'll love creating new gaming universes with
• Totally remote work from wherever you grind
• An equipment budget to upgrade your home office
• Flexible schedule with no time trackers since we just focus on results
• A performance-based bonus twice a year for every mojamer as a nod to our shared achievements
• Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
• Level up your skills with our internal knowledge-sharing project Yoda . We also cover training, certifications, English classes
• Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding)
• JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team
• Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus , and a whole bunch of other cool perks you can check out here