Airbnb limits chores for guests, sparking backlash from hosts

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Airbnb is taking steps to limit the chores that hosts can require of guests prior to checkout, addressing a long-standing grievance among customers who often pay cleaning fees and are told they must do a list of tasks themselves. In a new policy update, Airbnb prohibits hosts from mandating that guests strip beds, wash and put away dishes, start laundry, or remove trash from the property. This new guideline will apply to reservations made on or after November 20. This change comes in response to years of backlash regarding overly burdensome checkout instructions and hefty fines for not disposing of trash. Many guests have voiced their frustrations on social media, questioning why they should be responsible for cleaning tasks after already paying a cleaning fee. However, some hosts aren’t pleased with the update. Within Airbnb’s community forums, some argue that basic cleaning responsibilities are essential for maintaining sanitary conditions and protecting their properties. They point out that hosts must manage the costs and practical demands of preparing their properties for the next guests.

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