4 Ways Salesforce is Going Headless Internally (and How You Can Too)

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Agents and humans are working closer together than ever before. But in order to build agents, apps, and AI experiences that your customers and employees can trust, you need more than a good model. You need a foundation that gives both people and agents the full picture to do their work. That’s why we built AIforce. Powered by the Headless Toolkit, it brings all of Salesforce’s capabilities, enterprise-grade security, and your unique business context directly to any surface where work is happening. By moving away from a static software model, we are shifting toward a central infrastructure for work that happens everywhere. At Salesforce, we deeply believe that we cannot just build tools for our customers without proving their value internally first. We call this principle “Customer Zero.” By testing our innovations in one of the most demanding enterprise environments in the world — our own — we ensure they are tested and ready for scale.

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