Official company update
The next chapter of revenue AI: lessons from two years as a Gartner Magic Quadrant Leader
Publisher preview
A year ago, Gartner published the first-ever Magic Quadrant for Revenue Action Orchestration (RAO). At the time, the category was still taking shape, emerging from the convergence of sales engagement, conversation intelligence, and revenue intelligence. A lot has changed in the past year. AI agents went from demos to daily work. Sellers started using enterprise AI assistants alongside their core tools. And the question every revenue leader asks us shifted from "What can AI do?" to "Can I trust what it's telling my team?" As the market has changed, so have we. Our focus has stayed the same: building Revenue AI our customers can trust, and that delivers real outcomes. We believe that’s why Gong has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Revenue Action Orchestration for the second year in a row. The most interesting part of this year's report, to me, is the direction of the market. Gartner describes a shift from application-centric platforms to context-centric ones, and says Leaders are building toward "context as a service." We agree, and it's how we've been building Gong from the start. Here's how we see the next phase of this category.
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31% of currently observed roles are technical.
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