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Brilliant Builds: Building for Seamlessness
Overview
Twilio's Brilliant Builds episode dated October 29, 2026 is presented as Episode 3 of a series on enterprise AI in the customer journey. Guest Matthew Blakemore, described as an AI leadership and strategy lecturer and contributor to the EU AI Office's General-Purpose AI Code of Practice, covers omnichannel orchestration so support context carries across SMS, Voice, RCS, and WhatsApp.
Key facts
- He is named one of 2025's Top 100 Influential People in tech, CEO of AI Caramba!, and Programme Director at Mindstone.
- Listed work includes co-authoring the ISO/IEC AI Data Lifecycle Standard and advising Innovate UK's £100M BridgeAI Programme.
- The talk targets repeated explanations after customers are bounced between support channels, aiming to keep conversation context.
Key figures
- Episode 3 — Installment number stated for this Brilliant Builds conversation
- 2025 — Year attached to the influential-people recognition in the biography
- Top 100 — Influence label applied to the guest in the biography
- £100M — Amount named for Innovate UK's BridgeAI Programme
Context
Published October 29, 2026 by Twilio, with Twilion shown as the writer credit.
What remains uncertain
The biography spells the guest Mathew while the episode line uses Matthew, and no support results are reported.
A concise AI-assisted digest of selected facts. The original publication may contain additional detail and later updates. Company data below is a separate ApplyDjinn observation.
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Company stories · 30d
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49
TWLO share
$253.77
30-day share move
-11.6%
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