ApplyDjinn digest · AI assisted
Brilliant Builds: Building for Choice
Overview
Twilio published a Brilliant Builds installment dated October 29, 2026, closing its thought-leadership season on enterprise AI in the customer journey. Guest Scott Seaborn, a digital transformation and AI strategist, discusses how brands can prepare for machine-to-machine interactions while keeping human oversight, brand identity, and customers' right to phone support.
Key facts
- The returning series presents AI as practical execution across loyalty, credibility, compliance, and an emerging machine-to-machine landscape.
- Seaborn helps global organisations modernise customer experience, focusing on data, technology, organisational change, and AI-driven workflows.
- He addresses brand protection, continued human oversight, and the customer's fundamental right to phone support when AI agents communicate with other agents.
Key figures
- October 29, 2026 — Date printed on the Twilio Brilliant Builds page
Context
The item is credited to Twilio, with Twilion listed in the byline area.
What remains uncertain
The page is a guest announcement and profile, without reported outcomes, metrics, or completed decisions.
A concise AI-assisted digest of selected facts. The original publication may contain additional detail and later updates. Company data below is a separate ApplyDjinn observation.
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49
TWLO share
$253.77
30-day share move
-11.6%
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