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Why Service Quality is Becoming Telecom’s Biggest Retention Strategy
RADCOM·radcom.com·
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Article by RADCOM - The leading 5G automated assurance expert Telecom operators face a retention problem that most industries would consider an emergency. Annual churn in telecom is roughly 31%, among the highest of any industry and nearly triple the 11% seen in energy and utilities. At the same time, global telecom service revenue is growing at an unremarka
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