Junior Support Engineer

Required for this role

Strong written and verbal communication skills, with the ability to communicate effectively with business users and technical teams.

Ability to read and analyze application logs to identify the source of issues.

Ability to create clear and accurate technical documentation.

Experience supporting production applications and understanding end-to-end systems and processes.

Experience managing Windows Servers and Linux/Unix Servers.

Experience with monitoring and alerting tools such as PagerDuty, Dynatrace, Elastic Stack, and Grafana.

Experience with containerization technologies such as OpenShift and Pivotal Cloud Foundry.

Knowledge of REST/SOAP, web troubleshooting, and Bash/Shell scripting.

Experience with ITIL, application custodianship, and implementing SRE practices.

Your responsibilities

Maintain system stability and drive continuous improvement using DevOps/SRE and cloud technologies.

Assist with software deployments during and outside regular working hours.

Coordinate with global team members to ensure system issues are fully resolved.

Ensure supported applications comply with enterprise standards.

Oversee and troubleshoot batch processing, resolve related issues, and ensure source systems are updated correctly.

Create and maintain support documentation and training materials for new applications, processes, and system changes.

Support application health and uptime by configuring and using monitoring and alerting tools.

Troubleshoot technical application issues, ensure effective handoffs from development teams, and track incidents and problems according to ITIL standards.

What you get

Your time off

Up to 15 paid vacation days annually

Additional unpaid days off

19 Colombian public holidays

Learning & growth

Sombra University workshops and internal learning programs

Tech Communities and knowledge sharing sessions

Language courses and workshops

Mentorship opportunities

Access to the Platzi online learning platform

And even more

Company-provided work equipment

Internal referral program

Bonuses for getting married or the birth of a child

Sombra events and internal initiatives

Before you apply

Our recruitment team will carefully review your profile, and if we see a good match with the role, we'll reach out to you shortly.

If you don't hear from us within 5 business days, it means we've decided to continue the process with other candidates for this position. Thanks for understanding.